When you book online or via phone with Glossy Garage, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing. 

• We have a minimum call-out charge that varies by location.
• Glossy Garage reserves the right to charge an hourly rate of $75 (or proportion thereof) for any work that is not within the boundaries of the booking
• A minimum 20% surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.
• Our prices are based on detailing type, location, type of car and condition of the vehicle and will be advertised as a FROM price.
• Glossy Garage reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
• Glossy Garage reserves the right to amend any price during the detailing should it differ from the original estimate

• Glossy Garage will send you SMS text messages to confirm your service request, provide information about your job, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Glossy Garage is not responsible for any of pthese potential costs.
• Glossy Garage may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.
• All inbound and outbound customer service calls may be recorded for quality assurance.

• We may ask you where you heard about Glossy Garage in order to gauge our marketing strategies
• We may conduct customer satisfaction surveys
• We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
• We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Cancellation Terms & Conditions

• We require 24 hours notice to cancel any booking/detailing service.
• Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 25% of the service cost.
• Same day appointments that are cancelled will incur a charge of 25% of the service cost.
• Glossy Garage reserves the right to take full payment if a booking is cancelled on the day without prior agreement.
• Glossy Garage reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
• Glossy Garage reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.
• Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee

• If there is probable and clear cause that the service technician did not fulfill the package as ordered or there is clear evidence of poor craftsmanship, we will at our cost refund or redo the uncompleted or unsatisfactory portion of the service.
• Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Glossy Garage voids our Service Guarantee. Redos, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.
• Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.
• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.
• Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.
• Only services included in your order and additional services authorized by Glossy Garage are covered under our service guarantee. Any services not authorized by Glossy Garage are at customer's own risk.
• Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Glossy Garage
• Any claims must be filed within 48 hours of the completion of the service by phone, email (info@glossygarage.com), or submitting a review online. Pictures of the area must be emailed to info@glossygarage.com within 24 hours of the claim being made.

• Gift Certificates can only be used once per vehicle per service.
• Gift certificates can not be combined or redeemed with any other additional discounts, coupons, or promotions.
• The final price for services rendered may exceed the value of this gift certificate.
• Additional charges may apply to the redeemer if they choose a package that exceeds the cash value of their gift certificate.
• Additional surcharges for excessive pet hair, biological waste, other hazardous materials, larger vehicles, excessive damage, or other issues may apply.
• Gift certificates reflect a cash value. Prices for services may adjust due to seasonality, location, inflation, or demand.
• Any balances for services ordered are due at time of service and do not include additional services, tax, or gratuity.
• After 6 months of non-use the gift certificate is non-refundable.

• All window tint installations come with a limited lifetime warranty. Your tint warranty is provided directly by the film manufacturer.
• Glossy Garage does not warranty against product defects.
• Glossy Garage will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle, or to the location of service.
• Prices do not include the removal of old film. Prices for film removal are based on the condition of the vehicle and the glass.
• Any additional fees to remove your old film will be discussed prior to your service commencing.